EXCHANGE POLICY

You can exchange your jewelry at any Siroya Jewellers LLC and Siroya Gold Jewellery LLC outlets in UAE with a valid invoice (except Siroya Jewellers, Meena Bazar Branch).

WITHIN 07 DAYS OF PURCHASE

You can exchange your jewelry at full value, provided the jewelry is in its original, unused condition. Only one such exchange will be permitted against an invoice.

AFTER 07 DAYS OF PURCHASE

Gold & Platinum Jewelry:

  • Exchange at prevailing price, subject to deduction on minimum melting charges and taxes.

Diamond Jewelry:

  • You are eligible for 100% of the prevailing price of diamonds, with a deduction on minimum making charges and taxes.

Precious Stone/Natural Stone Jewelry:

  • Gold & Platinum Jewelry: Exchange at prevailing price, subject to deduction on minimum melting charges and taxes.
  • Precious Stone/Natural Stone Jewelry: You are eligible for 75% of the prevailing price of natural stones (Ruby, Emerald, & Blue Sapphire), with a deduction on minimum making charges and taxes.

CASH BUYBACK

Gold & Platinum Jewelry:

  • Standard rate deduction policy on the prevailing price of gold will be applicable. For platinum jewelry, 96% of the prevailing price will be applicable.

Diamond Jewelry:

  • On natural diamond jewelry, you are eligible for 90% of the prevailing price of diamonds, provided you have a valid invoice and the original diamond certificate.

Precious Stone/Natural Stone Jewelry:

  • Gold & Platinum Jewelry: Exchange at prevailing price, subject to deduction on minimum melting charges and taxes.
  • Precious Stone/Natural Stone Jewelry: You are eligible for 70% of the prevailing price of natural stones (Ruby, Emerald, & Blue Sapphire).

ASSURED LIFETIME MAINTENANCE

  • Siroya Jewellers assures Lifetime maintenance and repairs of ornaments across all its outlets in UAE (provided they are not broken and in repatriable condition).
  • Replacement or addition of Diamonds, Uncut Diamonds, Precious Gems, Platinum, and Gold will be charged at prevailing prices.

CUSTOM ORDERS

  • You can place customized orders and fix the gold rate by paying 50% of the estimated value of jewelry.
  • All customer orders should be collected within 1 month of the date of delivery mentioned in the voucher, by producing the original voucher.

DISCRETION OF RIGHTS

The company reserves the right to exercise discretion in permitting all exchanges, cash buybacks, and the right to modify these terms and conditions without prior notice.

TERMS & CONDITIONS

For exchange within 07 days of purchase:

  • Any gift/gift voucher issued at the time of purchase should be returned, or the value of the same will be deducted accordingly. Only one such exchange will be permitted with an invoice.

For exchange after 07 days of purchase:

  • Original invoice and diamond certificate are required.
  • Making charges, taxes, and stone weight (Synthetic/Semi-precious color stones, beads, pearls, & zircon) will be completely deducted.
  • All exchange/cash buyback will be subject to a quality check by our Quality Department or by a certified laboratory as required, which can take up to 4 working days.
  • All taxes, duties, and fees as applicable based on the local law are to be borne by the customer.
  • Cash payments for buyback shall be made only by way of an account payee cheque, which may take 7-10 days, and the same shall only be made in the name of the customer as per the invoice.
  • Exchange of ornaments in part is not allowed.
  • For exchange or cash buyback of custom-made or altered products, only “Exchange after 07 days of purchase” and “Cash Buyback” policies stated above will be applicable.
  • Original advance receipt is mandatory for the redemption of any advance against a purchase. Refund of an advance is subject to management decision on a case-by-case basis.
  • Prevailing Price = Gross price less the % discount offered during purchase.
  • Certain jewelry that cannot be repaired due to its manufacturing process is excluded from our assured lifetime maintenance policy.